Vision, Mission and Citizen's Charter

Vision

To be a global leader in providing transformative education, fostering innovative research, and contributing to societal development through excellence in teaching, learning, and community engagement.

Mission

• Deliver high-quality education that nurtures critical thinking, creativity, and lifelong learning.
• Promote interdisciplinary research to address global challenges.
• Build partnerships with industry, academia, and society to enhance knowledge transfer and innovation.
• Cultivate ethical leadership and social responsibility in students and faculty.

Strategic goals

• Excellence in Education: Develop competency-based curricula aligned with current global standards.
• Research and Innovation: Foster research that creates meaningful societal impact.
• Community Engagement: Enhance programs and activities that promote societal development and inclusivity.
• Globalization: Build an international presence through partnerships and exchange programs.
• Sustainability: Promote practices and research for environmental and economic sustainability.

Objectives

The objectives break down strategic goals into measurable and specific targets that can be mapped to programme outcomes.

• Education Objectives: Equip students with the knowledge, skills, and attitudes required for professional success. Ensure graduates demonstrate critical thinking and problem-solving abilities. Integrate experiential learning opportunities such as internships and capstone projects.
• Research Objectives: Encourage interdisciplinary research aligned with societal needs. Provide resources and facilities to support innovation.
• Community Objectives: Involve students and faculty in projects addressing social challenges. Promote awareness and responsibility through service-learning initiatives.
• Globalization Objectives: Include cross-cultural competencies in program outcomes. Offer students opportunities for international exposure and collaboration.
• Sustainability Objectives: Integrate sustainability practices in curriculum and research. Encourage green campus initiatives and eco-friendly innovations.

Citizen's Charter

• Please refer Organigram to know different sections that exist in the University
• Services provided by various offices in the University: Please refer to the Menu items under Students, Facilities and Academics to understand the functions and services provided by each of the School, Sections, etc. of the University
• IMPORTANT: In case of problems not resolved at the concerned school/sectional level within the stipulated period, formal complaints may be lodged with the following Officers:

Matter pertaining to	Officer
Administrative: admissions, scholarships, purchase and stores, security and maintenance, sports, hostels, prevention of sexual harassment, anti-ragging	Registrar
Examinations and results	Controller of Examinations
Finance	Finance Officer
Teaching and research	Deans of the Schools of Studies
In-case of failure of satisfaction at the above offices	Vice-Chancellor

SA-35 (i) Any student or any employee of the University or affiliated College/Institution shall first approach the competent authority of the University/College/Institution, mentioned in the relevant provisions of the Act, Statutes, Ordinances, Regulations or the Rules, as the case may be, for redressal of any grievances that he or she may have. It is only when the competent authority has not been able to redress the grievance that an Appeal shall lie with the Vice Chancellor who shall take appropriate action in keeping with the provisions of the Act, Statutes, Ordinances, Rules and regulations of the University.

SA-35 (ii) An Appeal against the decision of the Vice Chancellor shall lie with the Executive Council and the Executive Council shall take action as per the provisions of clause (12) of Statute SA-13 (vii) or sub-section 2 and 3 of section 28 or section 30 of the Goa University Act, 1984, as the case may be.

SA-35 (iii) Request for redressal of grievance shall be made to the competent authority within two weeks of its occurrence. An Appeal against the decision of the competent authority may be made to the Vice Chancellor within two weeks from the communication of the decision of the competent authority. An Appeal against the decision may be made to the Executive Council within four weeks from the date of the communication of the decision of the Vice Chancellor.

SA-35 (iv) Grievances against the Vice Chancellor and/or the Executive Council shall be referred to the Visitor directly for further action as per the provisions of the Act.

Normative period required for execution of public services:

Retention Schedules

• Retention Schedule with Ref. No.: GU/Admn.(NT)/Retention Schedule/518/2019/1249 dated 17/09/2019
• Retention Schedule with Ref. No.: GU/Admn.(NT)/Retention Schedule/518/2020/546(A) dated 30/06/2020
• Retention Schedule with Ref. No.: GU/Admn.(NT)/Retention Schedule/518/2023/416 dated 15/06/2023