Vision, Mission and Citizen's Charter

Vision

To prepare generations to thrive in a rapidly changing world, equipping them with the knowledge, skills and mindset needed to navigate through emerging trends and contribute to the betterment of the society.

Mission

To effectively and efficiently impart fundamental, appropriate and socio-economically relevant knowledge at the tertiary level of education to those seeking depth of understanding and employment - driven technical competence in their chosen areas of study

Citizen's Charter

• Please refer Organigram to know different sections that exist in the University
• Services provided by various offices in the University: Please refer to the Menu items under Students, Facilities and Academics to understand the functions and services provided by each of the School, Sections, etc. of the University
• IMPORTANT: In case of problems not resolved at the concerned school/sectional level within the stipulated period, formal complaints may be lodged with the following Officers:

Matter pertaining to	Officer
Administrative: admissions, scholarships, purchase and stores, security and maintenance, sports, hostels, prevention of sexual harassment, anti-ragging	Registrar
Examinations and results	Controller of Examinations
Finance	Finance Officer
Teaching and research	Deans of the Schools of Studies
In-case of failure of satisfaction at the above offices	Vice-Chancellor

SA-35 (i) Any student or any employee of the University or affiliated College/Institution shall first approach the competent authority of the University/College/Institution, mentioned in the relevant provisions of the Act, Statutes, Ordinances, Regulations or the Rules, as the case may be, for redressal of any grievances that he or she may have. It is only when the competent authority has not been able to redress the grievance that an Appeal shall lie with the Vice Chancellor who shall take appropriate action in keeping with the provisions of the Act, Statutes, Ordinances, Rules and regulations of the University.

SA-35 (ii) An Appeal against the decision of the Vice Chancellor shall lie with the Executive Council and the Executive Council shall take action as per the provisions of clause (12) of Statute SA-13 (vii) or sub-section 2 and 3 of section 28 or section 30 of the Goa University Act, 1984, as the case may be.

SA-35 (iii) Request for redressal of grievance shall be made to the competent authority within two weeks of its occurrence. An Appeal against the decision of the competent authority may be made to the Vice Chancellor within two weeks from the communication of the decision of the competent authority. An Appeal against the decision may be made to the Executive Council within four weeks from the date of the communication of the decision of the Vice Chancellor.

SA-35 (iv) Grievances against the Vice Chancellor and/or the Executive Council shall be referred to the Visitor directly for further action as per the provisions of the Act.

Normative period required for execution of public services:

Retention Schedules

• Retention Schedule with Ref. No.: GU/Admn.(NT)/Retention Schedule/518/2019/1249 dated 17/09/2019
• Retention Schedule with Ref. No.: GU/Admn.(NT)/Retention Schedule/518/2020/546(A) dated 30/06/2020
• Retention Schedule with Ref. No.: GU/Admn.(NT)/Retention Schedule/518/2023/416 dated 15/06/2023